Job: Customer Services Manager, ?25-30k - Business Cornwall

12:07 pm, April 17, 2013

Based in the west Cornwall area, client is looking to recruit an exceptional customer service manager to lead its customer service team.

Key duties will include:

• Evaluating the running of retailer and consumer customer account management procedures and look for areas of improvement and efficiency; documenting these Standard Operating Procedures (SOPs) and creating a training pack for new recruits.
• Ensuring that the team receive regular update training and development and that these procedures adapt and reflect the rapidly growing nature of the business.
• Supporting individual members of the team to offer unparalleled levels of customer service.
• Developing a credit policy for retail customers and support the team in delivering it.
• Supporting the team when they incur problems delivering the basic accounting functions that they need to run customer accounts in sterling and other currencies.
• Managing the team on a daily and seasonal basis to ensure orders to retailers and consumers leave happy!

A background within Mail Order, Retail Management and/or Fulfilment would be a distinct advantage when applying for the role although sheer enthusiasm for providing exceptional levels of customer service will go a long way.?

Location: West Cornwall

Position: Permanent

Hours: 08.30-17.30

Salary: ?25-30k doe

Start date: May 2013

To apply for this post, click here

Source: http://www.businesscornwall.co.uk/jobadverts/job-customer-services-manager-25-30k-123

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